About Civic Voice India

Civic Voice India is a constituency-centric platform where citizens report local civic issues, see what neighbours are reporting, and hold local government accountable. The platform is run by a registered Indian entity and intends to register as a recognised political party under Section 29A of the Representation of the People Act, 1951.

Privacy

We collect the minimum personal data needed to operate the service:

Mobile number — used only for OTP and account recovery. Stored encrypted; never shown publicly.
Constituency — declared by you, optionally cross-checked against a GPS or PIN code reading.
Aadhaar (members only) — verified via the offline XML method; we never store the full Aadhaar number.
Operational metadata — IP, browser, device fingerprint, captured per event for moderation and abuse-prevention. Held with restricted access.

Your name, mobile, and Aadhaar are never displayed publicly. Reports are attributed to a pseudonym you can change.

We disclose user data only when legally compelled — under Section 91 BNSS/CrPC, Sections 69 or 79 of the IT Act, or a court order. Informal government requests are refused in writing.

You can request data export or deletion at any time by contacting the grievance officer below.

Terms of use

Report only first-hand, factual civic issues. Do not impersonate, threaten, or defame.
Do not upload nude, sexual, or graphically violent content.
Do not submit content protected by copyright that you do not own.
Reports that are resolved become read-only; comments freeze on resolution.
Moderators may hide, freeze, or remove content that violates these terms. A reasoned audit trail is kept.

Grievance Officer (per IT Rules, 2021)

If you have a complaint about content or about our handling of your data, you may write to:

Grievance Officer
Civic Voice India
Email: grievance@your-domain.com
Acknowledgement: within 24 hours · Resolution: within 15 days.

Replace these contact details with your real ones in views/about.php.